Frequently Asked Questions

You can change your reservation through the “Reservation changes and Cancellations” option on our booking page.
※Please note that if you made your reservation through a third-party website, you will need to contact them directly.

You can change your reservation through the “Reservation changes and Cancellations” option on our booking page.
Cancellation made up to 2days before arrival : Free of charge
Cancellation made within 1day before arrival : 100% of the room rate will be charged
※Please note that if you made your reservation through a third-party website, you will need to contact them directly, as their cancellation policy will apply.

Check-in time is from 2:00PM to 10:00PM.
Check-out time is 10:00AM.

Here is no front staff after 10PM, so we provide self-check-in for guest who arrive after 10PM.
If you don’t arrive until 10PM, we will send you a message on how to make self-check-in. Please check it out.

We keep your luggages on your check-in and check-out day for free.
You can leave and claim your items during 9:00AM-9:00PM

Guests under 18 years old require parental consent to stay.
Additionally, we do not accommodate guests under the age of 16.

We don’t have parking lots at our facility. Please use public parking nearby.

Our entire facility is non-smoking. For guests who smoke, an ashtray is available outside by the main entrance.

We don’t serve breakfast. Free coffee and tea are available at the lounge 24hours.